SHIPPING & RETURNS

SHIPPING

  • We currently ship within Australia only. We’re working on expanding internationally - tag us @malleeofficial to help us prioritize where to go next!

  • Delivery times may vary depending on your location.

    • Standard shipping: 3–7 business days within Australia.

    • Express shipping: 1–3 business days (where available)

  • If you need to update your shipping address, email hello@malleeparfum.com.au as soon as possible. If your order hasn’t shipped yet, we’ll do our best to accommodate the change, but updates are not guaranteed.

  • Shipping costs are calculated at checkout, based on your delivery address and chosen method. With $150+ spend, shipping is free.

    We also frequently offer free shipping promotions.

  • If your order arrives damaged, please email hello@malleeparfum.com.au within 7 days of delivery with clear photos of the damage so we can assist.

RETURNS

  • Returns are accepted under the following conditions:

    • Products must be unopened, unused, and in original condition.

    • Return must be requested within 14 days of delivery.

    • An $10.95 return shipping and handling fee will be deducted from your refund.

    • A return address will be provided once a return enquiry has been made.

    • The product must not be part of the "Limited Edition" collection.

    Once your return is received, please allow up to 10 business days for processing. During holidays, processing may take longer.

    Refunds may take an additional 3–5 business days to appear on your bank statement after processing.

  • Refunds are issued only if:

    • The product is defective, or

    • The return meets the criteria listed above.

    We do not accept refunds for used or opened products.

    If you believe you’re eligible for a refund, please contact hello@malleeparfum.com.au with your order number and supporting details